Few things are more devastating in business than thinking you're covered for a loss only to find out your insurer has rejected your claim. Here’s how to appeal that decision. Just because you've received bad news, doesn't mean you should give up. There are a number of avenues for appealing such a decision, and [...]
It can all happen so quickly – a customer catches their foot on a chair leg, or slips when coming in from the rain – but your business is left dealing with the legal and financial fallout for months. Whether you have a restaurant, a shop, an office or work from home – if [...]
Chances are that in the early years of running a business you were flat out managing rapid growth and assembling a dedicated team. But as your business evolves, your team also needs to continuously develop their skills and knowledge. That’s when you need to get serious about staff training and professional development. Studies show that [...]
The actions you should take when a flood is imminent are very different to the long-term protections you should make to help your business survive a flood. Here we explore steps to take when you have time to prepare and what you should do if you have no time at all. What to do [...]
Want to increase profits, improve staff retention or undertake a comprehensive review of your insurance policies during the 2018-19 financial year? Here’s some advice on making your vision a reality. Just as a no battle plan survives contact with the enemy, few EOFY business goals survive contact with the day-to-day demands of keeping a [...]
Every business' success hinges on the quality of its employees, which is why you don't want any weak links in your chain of command. Your employees are both the face of your business and its engine room. Whether they deal directly with customers, liaise with like-minded businesses or organisations, or work with your suppliers, [...]
It can take just moments for fire, flood or thieves to wipe out years of hard work, asset accumulation and stock. But it can be months before you realise the full extent of the damage – and even longer to recover – if you don't have a detailed and up-to-date inventory list encompassing business [...]
COVID-19 has led to new cyber threats, with figures from the Australian Competition and Consumer Commission showing Australians have lost $309,108 to phishing scams since the start of the pandemic in 2020. This year to date, the commission has received more than 10,000 scam reports. The explosion in online fraud has come about in part due [...]
Professional indemnity insurance can provide cover for businesses and individuals who deliver professional services from the legal costs and claims for damages from an act, omission or breach of duty that occurs as a result of their actions. This insurance may provide cover should: A web designer face legal proceedings after using an image [...]
After a year spent largely working from home, business travellers are set to take to the skies once more, at least within Australia. But the onus is on the firms for which they work to keep their staff safe as they board planes and stay at hotels once more. The first step is to [...]