Opening a new restaurant is an exciting time. There’s so much to think about – setting it up, branding and finding staff, for instance.  Aside from these basics, insurance is one of the most important considerations you will need to make. Let’s say you you’re opening a new Thai restaurant, for the purpose of [...]

A customer has made a complaint about the behaviour of one of your team. Not only is your customer relationship at risk, but the way you handle the complaint could have an even bigger reputational impact with other customers than the initial incident itself. Calling a customer 'dim-witted' is clearly not the ideal way [...]

You've got your tools, you've got your ute, you've got your ABN. You're all set, right? Not so fast. It's important to cover your back, too – here’s a guide to what insurance you’ll need and when. Most tradies like to run their own race. And fair enough. If you wanted someone looking over [...]

Australians have always prided themselves on honouring the old handshake agreement. But unless you have agreements in writing, you might not have a proverbial leg to stand on.  We've all done it before: you get a quote, you like what you hear and you shake on the terms. Sure, it might help get the [...]

Running a small business is certainly not for everyone – the long days (and weeks), potential staff issues, not to mention BAS statements – though many owners wouldn’t have it any other way. Still, there are plenty of logistical challenges that small businesses find themselves dealing with day in and day out. Here are [...]

Every customer’s a good customer, right? Wrong. There are some customers you should avoid at all costs. It can be hard – particularly when you're starting out or when business is slow – to turn away a customer. But there are some customers that put your time, money – and a whole lot more [...]

Most people think buying travel insurance is a bit of a last minute, no-brainer that can be purchased via the first option that pops up on Google. Unfortunately, when claim time comes around things can start to unravel dramatically. Travel insurance is one of those products that most people think they can take a [...]

Every good partnership needs backup. It really does seem that the insurance options available to you are endless and, as a result, it can be pretty easy to just dismiss those you are less familiar with as unnecessary. However, when you run your own business, it’s important to do your due diligence where insurance [...]

For 25 years, Stella Pruscino has forged a path for other female entrepreneurs to follow. This is her story Stella Pruscino’s career in the insurance industry started at the reception desk of a small, suburban brokerage. She didn’t last long. “After a couple of weeks of not being able to transfer the calls correctly, [...]

As one of Australia's leading insurance figures, Dr Allan Manning has witnessed countless times the devastating impact serious everyday incidents can have upon small businesses and individuals. But when his own property was threatened by fire recently, he was forced to reassess the sobering reality of what can go wrong and  the best ways [...]